At Wall Of Story, we believe that shopping for beautiful, high-quality wall art should be a seamless and enjoyable experience. That’s why we’ve designed our shipping and returns policies to make sure that you receive your order promptly, and if needed, can easily return or exchange it. Read on to learn everything you need to know about our shipping and returns process, so you can shop with confidence at WallOfStory.com.

Shipping Information

We know how exciting it is to receive new wall art, and we strive to get your order to you as quickly as possible. Here’s everything you need to know about our shipping process:

Shipping 

We are thrilled to offer international shipping to many countries across Europe and beyond. Whether you're in Germany, France, or the UK, we make it easy for you to receive our beautiful wall art wherever you are!

• Processing Time: Similar to our domestic orders, international orders are processed within 1-2 business days.
• Delivery Time: International delivery times vary depending on your location. Typical delivery times are between 3-15 business days, depending on your destination and wall art type.
• Shipping Cost: International shipping costs are calculated at checkout based on your delivery address. We strive to offer competitive rates and efficient service.

Tracking Your Order

Once your order is shipped, we will send you an email with a tracking number so you can follow your package every step of the way. We partner with trusted carriers to ensure your order arrives safely and on time.

Returns & Exchanges

At Wall Of Story, we want you to love your new wall art. If, for any reason, you are not completely satisfied with your purchase, we offer a flexible returns and exchange policy.

Returns Policy

• Return Window: You can return your items within 30 days from the day you receive your order.
• Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• How to Return: To initiate a return, please contact our customer service team at hello@rheaprokop.com. Provide your order number and reason for the return, and we will guide you through the return process.
• Return Shipping Costs: For domestic orders, returns are free of charge. For international returns, the return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

Exchanges

If you’d like to exchange your wall art for a different design, size, or color, we’re happy to help!

• How to Exchange: Simply contact our customer service team at hello@rheaprokop.com with your order details and the item you'd like to exchange it for. We will provide you with instructions and help you make the switch.
• Exchanges Process: Once we receive your returned item, we will process the exchange and ship the new item to you right away.

Damaged or Defective Items

We take great care in packaging your order, but if your item arrives damaged or defective, we sincerely apologize for the inconvenience. In these cases, please contact us immediately at hello@rheaprokop.com with photos of the damage. We will either send you a replacement at no additional cost or issue a full refund, depending on your preference.

How to Contact Us

If you have any questions regarding shipping or returns, don’t hesitate to reach out to our customer service team. We are here to assist you and make your shopping experience at WallOfStory.com as smooth as possible.

• Email: hello@rheaprokop.com 

We want your experience with Wall Of Story to be enjoyable from start to finish. With fast and reliable shipping, easy returns and exchanges, and a commitment to customer satisfaction, shopping for beautiful wall art at WallOfStory.com is simple and stress-free. Browse our collection today and bring your walls to life with stunning art delivered right to your door!